Shipping policy

 

📦 Return & Refund Policy

Last updated: [Insert Date]

1. Returns Eligibility

We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging

  • The item must be in the same condition that you received it

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

We do not accept returns in the following cases:

  • Products that have been opened or used

  • Items damaged due to misuse or mishandling

  • Sale or clearance items (if applicable)

3. Return Process

To request a return:

  1. Contact us at [your email/contact info] within 7 days of delivery

  2. Provide your order number and reason for return

  3. Once approved, we will share return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email].

6. Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos as proof.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • If the issue persists, contact us at [your email]